Self-managed or managed: decide in six
Six questions, one recommendation with the reasoning. The answer appears on this page.
Whether to run a trust centre yourself depends on four things: how many reviews you get, who answers them today, how quickly buyers expect answers, and who you sell to. This weighs those and gives a recommendation with the reasons. The full comparison is on its own page.
On its way
Check your inbox shortly. If you would rather talk it through, book a time.
How it decides
Volume and ownership carry most of the weight. High volume answered by a CTO or by nobody points to managed. Low volume with a dedicated owner points to self-managed. Regulated buyers and same-day expectations push towards managed, because their reviews repeat and delays cost more. A stale page counts against self-managed, because it shows the upkeep is not happening today.
Common questions
What if the answer is "either"?
Start self-managed with written approval rules and an answer library, and move to managed if volume rises. That sequence is cheap to reverse.
Get quotes for either model
Providers set up self-managed trust centres or run them for you.
Get matched